Refund
Policy

Our Cancellation & Refund Policy strictly outlines our commitment to transparency in billing, subscription management, and dealing with perishable dairy goods.

Important Note for Customers

Most items sold by Aaryan Dairy Farm are perishable goods (milk and dairy products). Therefore, replacement or bill adjustment is the primary solution instead of cash refunds.

01

When Replacement / Adjustment is Allowed

You can request a replacement or bill adjustment if:

  • The milk is delivered spoiled or curdled.
  • The wrong product or quantity is delivered.
  • The pouch/packaging is severely damaged or leaked.

* Request must be raised within 2 hours of delivery.

02

When Cash/Bank Refund is Given

Refunds to your bank account are provided only in specific technical scenarios:

  • You permanently cancel your subscription but have an advance credit balance.
  • An online payment was deducted from your bank but the transaction failed/was not confirmed on our app.

* Refunds will be credited to the original payment method.

03

No Replacement or Refund

We cannot accept requests if:

  • The product has been fully or partially consumed.
  • The request is made after the strict 2-hour delivery window.
  • The request is based on minor natural variations in milk thickness or taste.
  • The product was mishandled or improperly stored by the customer after delivery.
04

How to Request Replacement / Adjustment

Send an email to adf.dc@aaryanssworldschool.org or WhatsApp 7066464488 within 2 hours of delivery with the following details:

  • Customer Name & Mobile Number
  • Date & Time of Delivery
  • Product Name & Reason for Replacement / Adjustment
  • Clear photographs of the spoiled/leaked product (Mandatory)

Exchange/Adjustment Process:

  • Once your request is reviewed and approved by our team, you will receive a confirmation message.
  • The replacement product will be sent with the delivery boy on the next day, OR the amount will be adjusted in your billing ledger.

* Important Note: Requests received after 2 hours will be strictly rejected due to the highly perishable nature of dairy.

05

Timelines

  • Next Day
    Replacement Delivery or Ledger Adjustment.
  • 5–10 Working Days
    Refund Processing for failed online transactions (bank dependent).